First-Time Guest Follow-Up Kit

A new family walks in on Sunday, you have a great conversation at check-in, their kid has a blast in class, and then you never see them again. Was it something you said? Something you forgot to send? Honestly, you have no idea, because right now your whole follow-up process lives in your memory, a sticky note that’s probably still on your desk from three weeks ago, and maybe a Google doc no one updates.

This downloadable kit hands your team eleven ready-to-use pieces that walk through the entire guest journey, from the first hello at check-in to the third week they keep showing up. Implement it, use it with your volunteers, and stop reinventing your follow-up process every single Sunday.

Here’s what’s inside:

• First-Time Guest Experience Audit: score your ministry honestly on Find Us, First Sunday, and Belong, and find out exactly where families are slipping through the cracks.
• First-Time Guest Sunday Checklist: role by role, so greeters, check-in, and classroom volunteers all know exactly what to do without you standing over their shoulder.
• 7-Day Follow-Up Plan: a day-by-day plan for the week after a first visit, so nothing falls through because everyone got busy.
• Communication Templates: 8 ready-to-send texts, emails, and a handwritten postcard, each with a spot to add one true, specific detail so it never feels automated.
• Guest Bag Gift Ideas: what actually belongs in a welcome bag (hint: not seventeen brochures).
• New Guest Volunteer Cheat Sheet: a one-page, laminate-it-and-go reference for any volunteer, any Sunday.
• “What Do I Say?” Conversation Guide: sample language for the volunteers who freeze up and say nothing instead of something.
• Guest Follow-Up Tracker: a spreadsheet to log every family, their visits, and exactly who owns their next touch.
• Follow-Up Workflow & Decision Tree: what to send and when, for every scenario, so you’re not guessing on a Tuesday.
• Guest Follow-Up Review: a quarterly gut check on whether the system is actually working.
• New Family Prayer List: a roster for praying by name over every guest family, because the follow-up matters, but the praying matters more.

This download includes:

• Start Here document with instructions and tips (.docx + PDF)
• 10 word documents (details listed above) (.docx files for easy implementation and customization)
• 1 excel Guest Tracker spreadsheet (.xlsx)

This product is a digital download, which means you will receive a link to download the files after completing the check-out process. Please note: It is too large of a file to view on a mobile device.

**Once your order is complete, you will receive an email with the downloadable resource. If the email does not come to your inbox, please check your spam/junk or promotions folder, as the email with your downloads will sometimes show up there instead of your inbox.